Services
Information management services. Quality managed services for your peace of mind
Optimise your business and gain peace of mind with Trifour’s Professional Services Unit
Our Professional Services Unit (PSU) offers the perspective, technical expertise and practical guidance you need to implement and integrate our products in a pragmatic and sustainable way. We work alongside clients to help optimise workflows to fit your unique needs, and maximise your productivity.Our team offers:
Bespoke business consulting
Development and system integration
ICT operations, admin and monitoring
Bespoke business consulting
TriFour’s consultants contribute at various levels – strategic, operational, and expert – to help you analyse your business and procedures, develop your system requirements, implement digitisation strategies, and train your staff in them.
Beyond the initial implementation phase, we also provide top-up training and consultation services to help refine your business strategy and align practices towards it, with the goal of boosting your productivity and functionality in the long term.
Project and change management
System configuration and support
Training and strategy refinement
Go-Live implementation and support
Development of standard operating procedures
Development and system integration
Our clients can rely on us to offer digitisation strategies, conduct business analysis, and provide project and change management, implementation, and training. These services cover a wide spectrum of healthcare ICT-related topics, including
Health information exchanges
Healthcare administration systems
Patient Master Index (PMI)
Electronic Medical Records (EMR)
Clinical support systems
Laboratory, radiology, pharmacy and pharmacy automation
System integration and interoperability
National Department of Health Normative Standards Framework, FHIR, HL7, IHE
Medical terminologies and value-sets
ICD10 /11, SNOMED CT, LOINC, NAPPI, CPT
ICT operations, admin and monitoring
As healthcare moves more fully into the digital space, patient care has become more reliant on 100% uptime of ICT equipment. That’s where the PSU comes in. We aim to support you at every step with quality managed services:
System monitoring
Dashboarding and notification systems
Root cause analysis
Interface monitoring
Preventative support
Capacity planning, and more
When it comes to servers, virtual machines, operating systems, InterSystems data platforms (IRIS/ HealthShare/ Integration Engine), and applications and network devices, TriFour’s monitoring systems are configured for real-time observations and tracking. We can also provide direct monitoring at application level where specific metrics can be identified.
Monitoring services are provided 24 hours a day, 7 days a week, 365 days a year. Our commitment to real-time, proactive infrastructure monitoring and response means you can rely on us to help keep your systems running and maximise your patient care.
Monitoring alerts
constantly check for system notifications
Monitoring dashboards
assist in the early detection of deviations
Routine health checks
are predetermined and performed daily